ORDER AND PRICING POLICY
ORDER CONFIRMATION
Confirmation Process
No order is considered confirmed until you have received an order confirmation from us and we have had a direct conversation with you to verify all details of your purchase. This may include clarification of your selected items, prices, payment terms, and delivery options.
Communication
Our team will contact you directly, typically via whatsapp or email, to discuss and confirm all aspects of your order after you have placed it. This step is crucial to ensure that every requirement of yours is met, and to prevent any misunderstandings or confusion.
Finalizing Your Order
Once all details have been confirmed and the terms and conditions agreed to, you will get a final order confirmation from us. This document will serve as the official confirmation of the items and prices agreed upon.
Importance of Confirmation
We implement a policy of confirming each order directly with you to ensure accuracy and satisfaction. The purpose of this policy is to safeguard both parties: the customer, and the business; against any discrepancies that may arise due to digital, clerical or other unforeseen errors. It also allows us to provide personalized service and ensure that every aspect of your purchase is handled with precision and care.
Questions or Changes
Should you have any questions or need to make changes to your order prior to confirmation, please contact us immediately. We are here to assist you throughout the process of ordering.
PRICING
Order Accommodation, Pricing, And Availability Policy
At WHITEROCK, we are committed to providing our customers with exceptional service and quality products. We strive to accommodate all orders to the best of our ability. However, all aspects of our orders, including availability and pricing of items, are subject to change based on market conditions and availability.
Price Fluctuation
Prices are determined based on a variety of factors, including but not limited to market trends, shipping and procurement costs. As such, the prices at the time of order placement may not be final. Significant price changes post-order but pre-fulfillment will prompt us to discuss adjustments with you. This may include reconfirming your order at the new price or offering alternatives if the original items are no longer feasible at the previously agreed price.
Product Availability
While we maintain a robust inventory, supply fluctuations may occur. If an item becomes unavailable after your order has been placed, we will inform you promptly and suggest comparable alternatives. Should you select an alternative or if none are suitable, we will adjust your order and process accordingly; this includes necessary refunds for unavailable items.
Confirmation of Order Details
All orders require a confirmation of final details, including price and availability, before processing. We will communicate any changes that may affect your order for your approval before proceeding.
Flexibility and Support
We understand the inconvenience these changes may cause, but we pledge to provide you with the maximum support and flexibility. Our team is committed to finding the best solutions and fulfilling every need of our customers
Contact Us
If you have any questions or queries regarding the Order & Pricing Policy, please contact us.