PRODUCT ASSURANCE POLICY
Authenticity Guarantee
- Certified Products: We guarantee that all our diamonds and gemstones are authentic. Whenever possible, we provide certification from respected laboratories such as GIA (Gemological Institute of America), IGI (International Gemological Institute), HRD, AGS (American Gem Society), AIGS (Asian Institute of Gemological Sciences), and more. If you purchase a stone that does not currently have a certification and would like one, we are happy to facilitate this at an additional cost. Please contact us to arrange certification, and we will provide you with all the details including the cost and processing time.
- Transparency: Where possible, each certified stone (diamond or gemstone) comes with a detailed lab report that verifies its characteristics and authenticity.
Quality Checks
- Rigorous Inspections: We implement comprehensive quality checks at every stage of procurement and prior to shipment to ensure that each product meets our high standards and your expectations.
- Expert Verification: Our team of certified gemologists and quality assurance experts oversee these inspections, employing both traditional expertise and advanced technological methods to assess every aspect of the items.
Customer Assurance
- Confidence in Your Purchase: With our product assurance policy, you can be confident that you are purchasing genuine and high-quality diamonds, gemstones, and jewelry.
- Support and Service: Should you have any questions about the certification or quality of your purchase, our customer service team is here to provide assistance and information.
Jewelry Repair and Polishing Services
At WHITEROCK, we are dedicated to the lasting quality and beauty of your jewelry. Should your piece require repair or you wish to have it polished to restore its original luster, we are here to help at a reasonable cost. Please contact us for a detailed quote based on your specific needs, and we will provide you with all the necessary information including service options and pricing.
Repair Services
If you encounter any issues with your jewelry, please do not hesitate to contact us. We are pleased to offer repair services; some basic repairs are provided free of charge, while more extensive damage or wear may be addressed at a reasonable cost. Feel free to reach out to us for more details on which services are covered.
Polishing Services
To keep your jewelry or gemstones shining brightly, we provide professional polishing services at a reasonable cost. This is especially useful after extended wear to rejuvenate the appearance of your pieces.
Contact Us for Service
Please contact our customer service team to arrange for repair or polishing services. We will guide you through the process and provide all necessary details, including service quotes and time estimates.
Contact Us
If you have any questions or queries regarding the Product Assurance Policy, please contact us.