TERMS AND CONDITONS

Effective Date: 1^st May 2024

AGREEMENT OF TERMS

By using our website, you agree to these Terms of Use and our Privacy Policy. Please read them carefully. If you do not agree, you must not use our services.

BUYER’S ACKNOWLEDGEMENT

By placing an order, you confirm that you have read, understood, and agreed to our Terms and Conditions. Please review them carefully before completing your purchase.

DISCLAIMER

WHITEROCK does not guarantee the accuracy, reliability, or completeness of the content provided on the site, and disclaims all liability for any errors or other inaccuracies relating to the content or information on the site.

PRIVACY POLICY

Effective Date: 1^st May 2024

At WHITEROCK, we are committed to protecting the privacy and security of our customers and visitors. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you visit or make a purchase from https://whiterock.solutions/.

Information Collection

We collect personal information from you when you:

• Create an account
• Make a purchase
• Subscribe to our newsletter
• Contact us for support or inquiries

This information may include your name, email address, shipping address, payment information (including credit card details), and any other details that you may provide.

We automatically receive and record certain types of information whenever you interact with our website. This includes your IP address, browser information, and the page you requested, which helps us improve our website and services.

Use of Information

• Enhance your shopping experience
• Fulfill your orders
• Process payments
• Communicate with you about your order, our products, and promotional offers
• Improve our website and customer service
• Conduct research and analysis

Information Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except to those trusted third parties who assist us in operating our website, conducting our business, or servicing you, while ensuring that those parties agree to keep this information confidential.

We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Data Security

We have multiple security measures to ensure the safety of your personal information every time you place an order or enter, submit, or access your personal information.

Cookies

Our website may use some "cookies" to enhance user experience. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

Your Rights

You have the right to access, correct, or delete your personal information stored with us at any time. Please contact us to exercise these rights.

• GDPR Rights: If you are a resident of the European Union, you have the right to access, rectify, or erase any personal data we have collected about you through our website. You also have the right to data portability and the right to restrict or object to our processing of your personal data.
• CCPA Rights: If you are a resident of California, you have the right to request that we disclose certain information to you about our collection and use of your personal data over the past 12 months. You also have the right to request that we delete any of your personal data that we collected from you and retained, subject to certain exceptions.

Changes to this Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Changes will take effect immediately upon their posting on the website. We encourage you to periodically review this page for the latest information on our privacy practices.

INTELLECTUAL PROPERTY RIGHTS

The content on WHITEROCK, including all images, text, designs, graphics, and trademarks, is owned by WHITEROCK or used under license and is protected by intellectual property laws. You may not use any content without our express written permission, except as permitted by these Terms.

Ownership of Intellectual Property

All content published on WHITEROCK’s website, social media pages, and other digital platforms, including but not limited to text, graphics, logos, images, video clips, digital downloads, data compilations, and software, is the property of WHITEROCK or its content suppliers and is protected by national and international intellectual property laws. This includes all derivations and representations of our company name and logo.

Use of Site Material

The content on WHITEROCK is provided for informational and promotional purposes only. It is not intended to grant any license or right to use any image, trademark, logo, or service mark on the site. No content from this site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without explicit written permission from WHITEROCK. All rights not expressly granted herein are reserved to WHITEROCK and its licensors.

Social Media Images and Content

• Ownership and Use: All images and content shared by WHITEROCK on social media platforms (e.g., Instagram, Facebook, Pinterest, LinkedIn, Twitter, etc.) remain the intellectual property of WHITEROCK.
• Restricted Use: You may share or repost our images on social media for non-commercial purposes only, provided that proper credit is given to WHITEROCK and no modifications are made to the images.
• Commercial Use: The commercial use of our social media images is strictly prohibited without explicit written permission from WHITEROCK.
• Unauthorized Modifications: Modifying or altering our social media images in any way, including the removal of logos, watermarks, or credits, is prohibited.

Trademark Information

The trademarks, logos, and service marks displayed on the site are registered and unregistered marks of WHITEROCK and others. Nothing on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the site without the owner's prior written permission. The trademarks of WHITEROCK may not be used in connection with any product or service that is not affiliated with WHITEROCK, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits WHITEROCK.

Copyright Complaints

WHITEROCK respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide us with the following information:

• A description of where the material that you claim is infringing is located on the site;
• Your address, telephone number, and email address;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Licensing

If you are interested in using any of the content, images, or marks in any manner that is permitted under this policy, please contact us.

Changes to Intellectual Property Policy

WHITEROCK may revise this Intellectual Property Policy at any time without notice. By using our website or social media channels, you agree to be bound by the current version of this policy.

PROHIBITED ACTIVITES

You are prohibited from using the site to:

• Engage in any illegal activities.
• Infringe on the intellectual property rights of others or the privacy rights.
• Upload or transmit viruses or other harmful, disruptive, or destructive files.
• Attempt to bypass any measures of the site designed to prevent or restrict access to the site, or any portion of the site.

CONTENT YOU PROVIDE

You retain all rights to the text, photos, and other content you submit (collectively, "User Content"). You grant WHITEROCK a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any User Content for any purpose.

USER ACCOUNTS

When you create an account with us, you must provide information that is accurate and complete. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account.

THIRD-PARTY LINKS & CONTENT

WHITEROCK may provide links to third-party websites. We are not responsible for the content or practices of these websites, and you visit them at your own risk.

ORDER AND PRICING POLICY

ORDER CONFIRMATION

Confirmation Process

No order is considered confirmed until you have received an order confirmation from us and we have had a direct conversation with you to verify all details of your purchase. This may include clarification of your selected items, prices, payment terms, and delivery options.

Communication

Our team will contact you directly, typically via whatsapp or email, to discuss and confirm all aspects of your order after you have placed it. This step is crucial to ensure that every requirement of yours is met, and to prevent any misunderstandings or confusion.

Finalizing Your Order

Once all details have been confirmed and the terms and conditions agreed to, you will get a final order confirmation from us. This document will serve as the official confirmation of the items and prices agreed upon.

Importance of Confirmation

We implement a policy of confirming each order directly with you to ensure accuracy and satisfaction. The purpose of this policy is to safeguard both parties: the customer, and the business; against any discrepancies that may arise due to digital, clerical or other unforeseen errors. It also allows us to provide personalized service and ensure that every aspect of your purchase is handled with precision and care.

Questions or Changes

Should you have any questions or need to make changes to your order prior to confirmation, please contact us immediately. We are here to assist you throughout the process of ordering.

PRICING

Order Accommodation, Pricing, And Availability Policy

At WHITEROCK, we are committed to providing our customers with exceptional service and quality products. We strive to accommodate all orders to the best of our ability. However, all aspects of our orders, including availability and pricing of items, are subject to change based on market conditions and availability.

Price Fluctuation

Prices are determined based on a variety of factors, including but not limited to market trends, shipping and procurement costs. As such, the prices at the time of order placement may not be final. Significant price changes post-order but pre-fulfillment will prompt us to discuss adjustments with you. This may include reconfirming your order at the new price or offering alternatives if the original items are no longer feasible at the previously agreed price.

Product Availability

While we maintain a robust inventory, supply fluctuations may occur. If an item becomes unavailable after your order has been placed, we will inform you promptly and suggest comparable alternatives. Should you select an alternative or if none are suitable, we will adjust your order and process accordingly; this includes necessary refunds for unavailable items.

Confirmation of Order Details

All orders require a confirmation of final details, including price and availability, before processing. We will communicate any changes that may affect your order for your approval before proceeding.

Flexibility and Support

We understand the inconvenience these changes may cause, but we pledge to provide you with the maximum support and flexibility. Our team is committed to finding the best solutions and fulfilling every need of our customers

PURCHASES AND PAYMENTS POLICY

WHITEROCK offers products and services for sale. We reserve the right to refuse any order placed through the site. Prices for all products are subject to change.

Payment Policy

At WHITEROCK, we require full payment to be made at the time of order confirmation to reserve your selected items to begin processing and to initiate preparations for shipment or customization.

Order Confirmation

Once you have selected your items and are ready to proceed, we will confirm your order — via email, WhatsApp, or directly through our website.

Payment Methods

We accept various payment methods, including most major credit cards, debit cards, PayPal, and secure online payment platforms. Detailed payment instructions will be provided upon order placement.

Secure Transactions

Your security is our priority. All payments will be processed through secure channels to protect your personal and financial information.

Receipt and Invoice

Once your payment is processed, a receipt will be issued, and an invoice sent to your email for your records. This will serve as your proof of purchase and may be used for warranty, tracking purposes, or future customer service needs.

SHIPPING, IMPORT AND CUSTOMS POLICY

SHIPPING

Once your order is confirmed and your payment is received, we initiate the preparation process for shipping. This process is crucial for meeting our high standards and your expectations.

Pre-Shipment Processing Time

We strive to prepare and ship your order as quickly as possible. The time between order quote confirmation and shipping varies depending on the type of product purchased and its availability. We take the time to ensure thorough quality control and that the correct products are being shipped.

• Certified Gemstones and Diamonds: After your order quote has been confirmed, processing for certified gemstones and diamonds will take up to 5 business days.
• Calibrated Gemstones and Diamonds: The processing time frame for calibrated gemstones and diamonds is dependent on product availability.
• Jewelry: For standard jewelry items, please allow up to 4-6 weeks for shipping. Customized jewelry requires additional time for crafting and personalization.

Shipping Initiation

After all the pre-shipment processing is complete, your order will be dispatched. You will receive a notification with tracking details as soon as your package is shipped.

Quality Assurance

The pre-shipment preparation period allows us to conduct detailed inspections and any needed adjustments to guarantee that the product meets your specifications and our quality standards.

Shipping Carrier

We use FedEx for all our shipments, including returns.

Customer Communication

We will keep you informed throughout the process and provide updates regarding the status of your order. Should there be any unforeseen delays or additional verifications required, we will promptly communicate these developments via email, WhatsApp, or through our website.

IMPORT AND CUSTOMS

At WHITEROCK, we strive to provide our customers with clear and transparent pricing information. However, it is important to note that our prices exclude overseas customs duties, foreign taxes, or all import fees.

Responsibility for Import Fees

Import duties, taxes, and any related charges are not included in the item price or shipping costs. These charges are the buyer’s responsibility. Prior to purchase, please check your local laws and regulations of your country to determine any potential additional costs.

Buyer’s Responsibility Statement

By completing your purchase, you agree to pay any and all import fees that may be levied by your country’s customs authorities. WHITEROCK is not responsible for covering these costs under any circumstances. WHITEROCK is not responsible to reimburse you for any costs.

Shipping and Customs

We ship internationally with the understanding that you, the buyer, are familiar with and will comply with your country’s import rules and regulations. Failure to pay import duties or taxes may result in customs delays beyond our original delivery estimates. Goods may be held at customs until such fees are settled. WHITEROCK bears no responsibility for delays or for releasing the goods from customs.

Contact for Assistance

If you have questions about potential import fees or how they are assessed, we encourage you to contact our customer service team. We are here to provide guidance and assist with your ordering process, but final responsibility for understanding and covering import fees lies with you, the buyer.

RETURN POLICY

We accept returns for certified diamonds, certified gemstones, and standard jewelry pieces under specific conditions. To be eligible for a return, items must meet the criteria outlined below and must be returned within 7 days from the date of delivery. Additionally, all returned items must be in their original condition, and in their original packaging.

Eligible Returns

While our policy generally requires that returns conform to these reasons, we recognize that exceptional circumstances may occur. If you find yourself in an emergency or a unique situation, please contact us directly. While exceptions to our return policy are not guaranteed, we are committed to understanding and addressing your concerns on a case-by-case basis.

Please note the Non-Returnable Items:

• Calibrated Diamonds and Calibrated Gemstones: We do not accept returns on calibrated diamonds and calibrated gemstones due to their specific nature and customization.
• Customized Jewelry: Any jewelry pieces that have been customized or made to order cannot be returned. These are considered final sale and are not eligible for return.

Reasons for Acceptance for Returns

We strive for accuracy and satisfaction in all our transactions. Below are the primary reasons we accept returns. If your situation doesn't match these criteria but you believe there are extenuating circumstances, please contact us. While exceptions are not guaranteed, we are open to reviewing each case on its merits.

• Misrepresentation: If the item you received is significantly different from the description provided on our website or the details specified in any accompanying certification documentation. This includes receiving an item that has major discrepancies in size, color, clarity, cut, or carat weight that alter the fundamental characteristics of the item.
• Defective Product: If the product has a defect that was not disclosed prior to purchase or was not evident at the time of purchase, impacting the item's usability, appearance, or longevity.
• Order Mistake: If the wrong item was sent due to a packing error or a mix-up in order fulfillment. We strive to correct these mistakes swiftly and satisfactorily.

Return Period

You have 7 days from the date of delivery to initiate and ship the return. Please ensure that we receive confirmation of the shipment within 7 days from the delivery date.

Condition of Returns

Items must be returned in the original packaging and condition. Returns without original packaging or in altered conditions may be refused or subject to a fee.

Shipping Returns

You are responsible for shipping the items back to us within the 7 business day period. Once we receive and confirm your return request, we will provide you with a return slip for your package. You must ship it back to us and send us confirmation of the shipment within this 7 business day period. We recommend using a trackable and insured shipping service to ensure the safe return of your item and to verify its journey. Please note that until we receive the item, it remains under your responsibility. Any issues during the return transit, including loss or damage, are the buyer's responsibility.

Return Processing

After we receive your returned item, it may take up to 21 days for inspection and vendor approval. Once we have a vendor decision, we will notify you regarding the acceptance or rejection of your return. If your return is accepted, please allow additional time for us to process your refund, which will be issued as store credit. If your return is not accepted, the item will be shipped back to you at your expense.

Inspection and Vendor Approval

All returns undergo inspection and vendor approval. All returned items are subject to inspection to verify their condition and authenticity. Returns must also receive vendor approval. If a return fails to meet our quality checks or the initial product specifications, the vendor may reject it. In such cases, the item will be returned to you at your expense.

Damaged or Defective Items

For damaged or defective items, contact us immediately for assistance. You will be guided through the return process with specific instructions for handling the claim to ensure that the resolution is satisfactory.

Initiating a Return

To initiate the return process for eligible certified diamonds or certified gemstones or standard jewelry, please contact our customer service team within 7 business days of delivery and we will provide a return slip to include in your package. Ensure you ship the item back promptly and provide shipping confirmation within the specified 7-day period. Upon receipt, the item will undergo inspection. If the return is accepted, you will be credited. If rejected, the item will be returned to you at your expense. Ensure all steps are completed timely to facilitate a smooth return process.

Refund Processing

Once we receive, inspect, and if approved, please allow 7-14 days for your refund to be fully processed. Refunds will be issued in the form of store credit, this credit can be used for any future purchases on our website, giving you flexibility and convenience for your future shopping experience. We strive to handle your refund efficiently and will inform you of the specifics when the time arises.

Refund Notification

We will notify you once your refund has been processed. Please note that it may take some time for the refund to appear in your email account as we will email you a confirmation about the credit amount. Please note that the actual timing of the refund may vary, between 24-48 hours after notification.

PRODUCT ASSURANCE POLICY

We guarantee that all our diamonds and gemstones are authentic. Whenever possible, we provide certification from respected laboratories such as GIA (Gemological Institute of America), IGI (International Gemological Institute), HRD, AGS (American Gem Society), AIGS (Asian Institute of Gemological Sciences), and more. If you purchase a stone that does not currently have a certification and would like one, we are happy to facilitate this at an additional cost. Please contact us to arrange certification, and we will provide you with all the details including the cost and processing time.

Transparency

Where possible, each certified stone (diamond or gemstone) comes with a detailed lab report that verifies its characteristics and authenticity.

Quality Checks

We implement comprehensive quality checks at every stage of procurement and prior to shipment to ensure that each product meets our high standards and your expectations.

Expert Verification

Our team of certified gemologists and quality assurance experts oversee these inspections, employing both traditional expertise and advanced technological methods to assess every aspect of the items.

Customer Assurance

With our product assurance policy, you can be confident that you are purchasing genuine and high-quality diamonds, gemstones, and jewelry.

Support and Service

Should you have any questions about the certification or quality of your purchase, our customer service team is here to provide assistance and information.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, WHITEROCK will not be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to or use of the site.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless WHITEROCK and its officers, directors, employees, agents, licensors, and suppliers from and against any claims, actions or demands, liabilities, and settlements, including without limitation, reasonable legal and accounting fees resulting from, or alleged to result from, your violation of these Terms of Use.

GOVERNING LAW AND JURISDICTION

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which WHITEROCK is headquartered, without giving effect to any principles of conflicts of law.

CHANGES TO THESE TERMS

We may update our Terms of Use from time to time. We will notify you of any changes by posting the new Terms of Use on this page.

CONTACT US

If you have any questions or queries regarding the Terms and Conditions, please contact us.